HALORAVEX Returns Policy

At HALORAVEX, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt, subject to the conditions outlined below.

Eligibility for Returns

• The item must be unused and in the same condition as received.
• Original packaging and tags must be intact.
• A valid proof of purchase must be provided.

Non-returnable Items

• Gift cards and promotional items.
• Personalized or custom-made products.

Return Process

To initiate a return, please contact our Customer Service Team at [email protected]. Include your order number and reason for return. Once approved, you will receive a return authorization number and instructions on how to send your item back to us.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

Exchanges

If you need to exchange an item for a different size or color, please mention this in your return request. Exchanges are subject to product availability.

Shipping Costs

Shipping costs for returning an item are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). In such cases, HALORAVEX will cover the return shipping costs.

For any further questions or concerns, please contact us at [email protected] or call us at (555) 123-4567. We are here to assist you Monday through Friday, 9:00 AM to 6:00 PM EST.